Last week, Best Buy issued a coupon to save $50 off purchases of $100 or more when the customer paid with a MasterCard. Although some exclusions applied (the offer wasn’t valid on iPods and certain TVs), there was no limit on how many coupons a customer could use — making it an incredible deal.
Shoppers quickly headed to their local Best Buy stores to take advantage of major savings. Although some customers reported needing manager overrides to use the coupon, most were able to redeem it easily. On Slickdeals, one shopper posted that she scored $1,600 worth of gift cards for $800, another bought $1,000 in Amazon.com gift cards for $500 and another used the discount to purchase three Apple TVs.
The savings were too good to be true. On the first day of the promotion, Best Buy issued a correction for the coupon, saying that the offer “was sent out with incorrect product inclusions, product exclusions, single product call out and end date.” While the original coupon was supposed to last a week, the revised discount only applied for that one day — now with a limit of one per household and excluding gift cards. After the offer was cancelled, Best Buy employees were left to explain to angry customers that the coupon was no longer valid, according to Business Insider.
On Twitter, many frustrated shoppers expressed their outrage:
Although the updated coupon was still a pretty good deal, even with the exclusions, it doesn’t seem fair for a business to penalize shoppers for their error. Plus, customers who might have received the offer but planned on using it later in the week missed out on the savings entirely.
Here’s the original coupon (courtesy of Consumerist).
Photo Credit: Flikr / jiazi
Tell us what you think: Did you try to use this coupon? Will you trust deals from Best Buy in the future?